All of the staff at Bibbens Sales strives to give their all. We appreciate the testimonials of our customers and are proud of the service we provide.
To add a testimonial of your own, submit it on the Customer Survey page.
"My fist snowmobile purchase was from billy, he is awesome to deal with. I will go back for future purchases and will recommend them to all my friends. Service was flawless. In fact the sled I wanted was not even in ny and they drove to a dealer in PA to get the one I wanted . A+ service all the way.
"By: George Baldwinsville,NY
"I have to say that my experience at Bibbens was as easy as it could have been. I had done some research previous to contacting the Bibbens staff. I did not find any of my other experiences as friendly or informative as Bibben's staff was. From my first phone call, to the day I picked up my ATV, the Bibben's staff could not do enough for me. I would highly recommend Bibben's for any of your motorsport needs. They have a very nice floor display of both new and used machines. Go see them and you won't regret it.
"By: Brian ,NY
"Very pleased on how Wayne treated me on my recent purchase of a new snowmobile. We were able to do most of the deal over the phone allowing me to make just one trip to the dealership vs. several. He took the time to fix an issue we discovered with the sled while I waited and then took the time to answer all my questions and explain the sled to me. They gave me a fair price on my trade and I am very pleased.
"By: Gary King Ferry,NY
"thank u guys for the 850xp .u all are great awesome to deal with thanks again
"By: troy newark,NY
"Just bought a new Polaris 550. Bill and staff were beyond great to deal with. They gave me a great trade in deal, with no pressure. I have dealt with a lot of dealers in the past, and will only deal with Bibbens from now on. I have not had service yet but my brother says there service is just as good as there sales and there mechanics are very knowledgeable. There are Polaris dealers much closer to my house and I will drive right by them on my way to Bibbens. Thanks bill, you guys are great.
"By: Tim newark,NY
"I just have to say that I look forward to my next purchase at Bibbens. I happen to work with Jeff and had been thinking up upgrading from my Venture to the Can Am Spyder. I can,t say enough good things about the whole sales Experience. Bill and Linda are now true friends for life, just plain ole down to earth country folks with a love for the sport. I found the best deal @ Bibbons, even if it means the 70+ miles of travel. Thanks Folks
"By: John Sherburne,NY
"Thank you Bibbens. You folks are great to deal with. My 2013 RZR looks and runs great. Looking forward to doing more business with you in the future.
"By: Scott Genoa,NY
"Would just like to thank Bibbens for such outstanding customer service this afternoon. You went above and beyond the call of duty for me today.Approx. 3 weeks after the warranty expired, Bill replaced my wifes ski and skags free of charge. It is very rare that you find this type of customer service anymore. I am so glad my wife Sue and I found your shop. BIBBENS SALES & SERVICE likes this..
"By: Todd Canandaigua,NY
"great dealership great service
"By: Anonymous clifton springs,NY
"Since l meet bill and linda and staff in june of 2010 i have purchased a new spyder rts se5 and polaris sportsman 400 and a polaris snowmobile. I travel 100 miles one way just to deal with bill and linda. I get treated like a friend and the prices are fair. The service is superior to any dealer i have been to. There is no better dealer anywhere.
"By: stephen carthage,NY
By: troy newark,NY
"In the summer of 2011 my wife and I had a problem with our Can-Am Spyder and had to be towed to Bibbens Sales and Service for repairs. Bill worked tirelessly throughout the day, trying to track down the problem. While at their dealership, Linda and Bill offered the use of the demo bike so we could go into Weedsport and get dinner. When it became apparent that the problem could not be fixed by that evening, Linda was able to arrange for a very nice room for us at a nearby hotel at a very much reduced price. Again, we were given the use of the demo bike to get to the hotel and back. Never in my life (of 66 years) have I encountered such hospitality and friendliness from any dealership, car, motorcycle or otherwise. Linda and Bill are two jewels in the motorcycle business!
"By: Bill Crystal River,FL
"The service at Bibbens is phenomenal. I bought my sled there last February on the way to a ride, and Bill stayed late after closing to program it & get it ready so I could go. Where do you get that kind of service? While one can expect the sales experience to be good in most places, Bibbens also really shines where most dealers dont--AFTER the sale. The service has been impeccable every time. Any issues I've had have always been resolved in a timely manner. My local dealer wouldn't (and hasn't in the past) work half as hard to take care of their customers as Bibbens does. My initial experiences with Bill and Linda were great--you can tell they take pride in their business. Jay's customer service is unparalleled, I had some engine trouble and he took the time to explain everything in detail instead of rushing me off the phone and worked hard to get a resolution. Sincere thanks to the team at Bibbens, you give me no reason to go anywhere else!
"By: Jeff victor,NY"
I've had my 2002 XC500SP serviced at Sharp's Marine Repair in Oswego since I snowchecked it in 2001. A great gentleman, and Polaris mechanic named Jay built the engine in my 500, and also recently built my engine in my 2001 XCR 800. I picked up both sleds at Bibbens - new track was installed on my 500, and a (fabricated) engine coolant overflow tank was installed on my XCR 800. Jay does phenominal work ! My 500 runs flawless, with just under 12,000 miles on the Odometer, and the XCR 800 literally takes your breath away when you pin the throttle ! I truly miss Ron and Rich Sharp, doing work on my Polaris sleds, but I know that Bill Bibbens has one of the best Polaris Mechanics in the U.S., currently working at his Dealership. Thanks to the Sharp's and Bibben's, for being such great people to their customers., and Thanks Jay, for the awesome work you did on my sleds. Larry
"By: Larry Fulton,NY
"rive an hour to have our snowmobiles & ATV serviced @ Bibbens and there are dealers in our backyard! Bill, Linda, Wayne and the entire team are fantastic!!! We spread the word in our area.....it's worth the drive to Weedsport! The folks at Bibbens have excellent service!!
"By: Anonymous Bristol ,NY
"I purchased a 2008 Can-Am end of May of 2011. It needed some warrenty work done shortly after I took ownership. I called Bill and he said bring it back in. So I did, and it was a service nightmare for Bill and the staff at Bibbens. Bill stayed in contact daily, phone calls with updates on the progress. My road test was for June17th. Bill said not to reschedule that if mine wasn't repaired by then I could use his loaner for my test. Bill put in allot of extra hours (besides until 11:00 pm the night before my test) to make sure that my bike was ready for the road test. Talk about going the extra mile, now that's customer service. My first visit to Bibbens, Wayne also went the extra mile with me. Showing me the operations of the Can-am. Answered questions and was very patient. Also had one of the guys in the shop (I think it was Jason) take me around the block a couple times. Bibbens gave me a great experience from purchase too service. I don't take allot of vacations but I will say this is one of the best summers I've had in a long time. I put on about 2300 miles so far and counting, with my schedule that's pretty good. I've snowmobiled all my life, and this is the motorcycle for the snowmobiler. Thanks Bill and the staff at Bibben's
"By: Mark Rochester,NY
"As we all know, it's hard to find a Dealer that has the knowledge, personality, empathy good choices of machines & accessories, good sales guys at the counter, and GREAT mechanics in the shop! Those of you who are already customers know that Bill & Linda Bibbens & their crew DO have it all!!! For those of you who are reading this to decide whether or not to be a customer, let me reassure you that you won't be disappointed! I can't thank Bill & Linda enough for always going above and beyond to make sure I'll be out riding no matter what the circumstances: last year I needed a part that had to be ordered ASAP so that I could make a big ride with friends at Tug Hill-Bill & Linda reassured me they would make it possible that I would get that part even though they were closed the next day, and sure enough, I was at Tug Hill riding that weekend!!!! In other instances, even with others that I know, they get the maintenance of machines done in a timely manner to assure you the opportunity to ride when the snow falls; as we know, we gotta take it when it comes, cause it good melt the next day!!!! Bibbens is a family oriented Sales & Service place-they always make you feel welcome and do the best they can to get you back out on the trail. I haven't been a customer long, as I live almost an hour away, but have found it is certainly worth the drive for the service and camaraderie that I get when I'm there! My only regret- I wish I had become a customer a lot sooner!!! Bill & Linda, Thank you so much for all you have done for me!!! Tina B.
"By: Tina Pultneyville,NY
"who is your dealer recently on a friday nite I saw Bill & Lynda out they asked me how my ride was. It was bad blew a belt and got towed back to the truck. I needed a belt for the wheeler to be able to ride sunday.At 8:30at nite they open, get me the belt and gasket and tell me they will be at the shop at 7 a.m .Sunday good thing when belt blew it broke the cover so they open on sunday for me to get cover fix in parking lot and meet the crew for ride at 9a.m. Long but true story who else would do that for me not only once but twice . So I ask who's your dealer. Bibbens Sales & Service should be!!!!!!"By: dave auburn,OK"BILL IS VERY PLEASANT & PROFESSIONAL, KNOWS THE CORRECT ANSWERS TO YOUR CONCERNS & PROBLEMS.
"By: TERRY CAMILLUS,NY
"I purchased a used sportman 500 from a private owner,Took it into Bill to go over it.Nothing but honesty comes from this dealership.Couple things wrong ,they fixed it fast and got it right back to me.I just recently dropped it off to have all the fuilds changed,told him I needed it back the next day, I was leaving for hunting camp and they took care of it and got it to me sooner than that.they are always very nice and accommindating to everbodys needs.If they were futher away than another dealer I would still go to Bibbens.Keep up the great work
"By: Michael Syracuse,NY
"Once again...excellent service by Wayne and the service Dept.....dropped my sled off and was done when promised. Thx to all!!! Dwayne Scott
"By: Dwayne Marietta,NY
"I have been looking for a new snowmobile for over a month and when I found Bibbens Sales and Service online they had the exact sled that I was looking for. When I called and talked to Wayne I was very happy with the way he described the snowmobile to me considering Bibbens is a hour and a half away from my house. He was extremly professional and his knowlegde about the machine was something that you dont get at the "big" powersports dealers. I will recomend Bibbens to all of my family friends. It was well worth the drive to deal with such nice people. Anthony Thomas
"By: ANTHONY SPENCERPORT,NY
"DEAR BILL AND LINDA, I WOULD JUST TO SAY THANK YOU FOR ALL YOUR HARD WORK AND OUTSTANDING CUSTOMER SERVICE! I HAVE BOUGHTEN MANY MACHINES AT OTHER DEALER'S BUT NOT ONE COMPARED TO BIBBENS SALES. LOOK FORWARD TO DOING MORE BUSSINESS IN THE FUTURE. MERRY CHRISTMAS AND HAPPY NEW YEAR TO ALL! THANKS AGAIN, DWAYNE SCOTT
"By: DWAYNE MARRIETTA,NY
"January 6, 2007 Bibbens Sales & Service 3282 East Brutus Road Weedsport, NY 13166 Dear Bill Bibbens, On December 28th, 2006, I brought my 2007 Polaris Switchback into your dealership for a warranty repair. At the time I did not have an appointment, so I was fully expecting to leave it for service. I was pleasantly greeted by Wayne Schmidt and asked about getting the snowmobile repaired. Jamie Pardee came right out to see what the problem was. When finding out that the parts would need to be ordered and further inconveniencing me, he removed the parts needed from a new snowmobile on the showroom floor. He quickly repaired my snowmobile and got me on my way. This was above and beyond my expectations. His dedication and excellence are a another shining example of the outstanding service and repair your dealership has always given me. It is this type of service that keeps me coming back year after year. Thank you for treating your customers with such high regard.
"By: Steve Baldwinsville,NY
"we have purchased numerous snowmobiles and most recently 2 new atv's.also had major damage to our 2004 700 snowmobile in which the service dept repaired the sled back to new cond.the people at bibbens will always have our business now and in the future,just a great place to go.
"By: Anonymous Clyde,NY
"My family and I have bought sleds for 25yrs. But were never really that happy with any dealers. Intill 7yrs ago when I purchased my first of many sled from bibens. Most dealers say and do all the right things just long enough for you to buy that new sled than down the road your just another sale no more than that. But Bill and his family and staff(Jamie,wayne and others), take the time and do things right. When ever you need parts or sevice they do a excellent job. They get you and your sled back on the trail quickly. I would strongly recommened BIBINS to any who would lisen And stand buy that recommendation 100%.
"By: chris liverpool,NY
"i have been dealing with Bill and his family for years and i keep coming back to purchase my machines from Bibbens Polaris because they are down to earth folks like you and I.I just picked my son's sled and it is perfect. Thanks Bill.I'll see you next year. Dennis.
"By: Dennis Weedsport,SC
" BILL AND WAYNE ARE GREAT TO WORK WITH, NO PRESSURE I LIKE THAT !! GREAT CUSTOMER SERVICE, KEEP UP THE GOOD WORK!!
"By: PAUL Baldwinsville,NY