Testimonials

All of the staff at Bibbens Sales & Service strive to give their all. We appreciate the testimonials of our customers and are proud of the service we provide.

We're interested in hearing about your experience. Submit your own testimonial by filling out our Customer Survey.

  • Overall Rating:
    Anonymous - Weedsport, NY
  • "The entire experience was very Positive and Professional yet Personal with all the attention to details. I would definitely buy from you again. JD and Jeff as well as everyone at your dealership was very helpful and honest. Thanks for a Great experience. Tom."

    Overall Rating:
    Thomas Mitchell - Lisbon, NY
  • "My fist snowmobile purchase was from billy, he is awesome to deal with. I will go back for future purchases and will recommend them to all my friends. Service was flawless. In fact the sled I wanted was not even in ny and they drove to a dealer in PA to get the one I wanted . A+ service all the way."

    Overall Rating:
    George Mcnabb - Baldwinsville, NY
  • "I have to say that my experience at Bibbens was as easy as it could have been. I had done some research previous to contacting the Bibbens staff. I did not find any of my other experiences as friendly or informative as Bibben's staff was. From my first phone call, to the day I picked up my ATV, the Bibben's staff could not do enough for me. I would highly recommend Bibben's for any of your motorsport needs. They have a very nice floor display of both new and used machines. Go see them and you won't regret it."

    Overall Rating:
    Brian - NY
  • "Very pleased on how Wayne treated me on my recent purchase of a new snowmobile. We were able to do most of teh deal over the phone allowing me to make just one trip to the dealership vs. several. He took the time to fix an issue we discovered with the sled while I waited and then took the time to answer all my questions and explain the sled to me. They gave me a fair price on my trade and I am very pleased."

    Overall Rating:
    Gary Bradley - King Ferry, NY
  • "thank u guys for the 850xp .u all are great awesome to deal with thanks again"

    Overall Rating:
    Troy Ridley - newark, NY
  • "Just bought a new Polaris 550. Bill and staff were beyond great to deal with. They gave me a great trade in deal, with no pressure. I have dealt with a lot of dealers in the past, and will only deal with Bibbens from now on. I have not had service yet but my brother says there service is just as good as there sales and there mechanics are very knowledgeable. There are Polaris dealers much closer to my house and I will drive right by them on my way to Bibbens. Thanks bill, you guys are great."

    Overall Rating:
    Tim Ridley - newark, NY
  • "I just have to say that I look forward to my next purchase at Bibbons. I happen to work with Jeff and had been thinking up upgrading from my Venture to the Can Am Spyder. I can,t say enough good things about the whole sales Experience. Bill and Linda are now true friends for life, just plain ole down to earth country folks with a love for the sport. I found the best deal @ Bibbons, even if it means the 70+ miles of travel. Thanks Folks"

    Overall Rating:
    John Carpenter - Sherburne, NY
  • "Thank you Bibbens. You folks are great to deal with. My 2013 RZR looks and runs great. Looking forward to doing more business with you in the future."

    Overall Rating:
    Scott Leonard - Genoa, NY
  • "Would just like to thank Bibbens for such outstanding customer service this afternoon. You went above and beyond the call of duty for me today.Approx. 3 weeks after the warranty expired, Bill replaced my wifes ski and skags free of charge. It is very rare that you find this type of customer service anymore. I am so glad my wife Sue and I found your shop. BIBBENS SALES & SERVICE likes this.."

    Overall Rating:
    Todd Hosbach - Canandaigua, NY
  • "great dealership great service"

    Overall Rating:
    Anonymous - clifton springs, NY
  • "Since l meet bill and linda and staff in june of 2010 i have purchased a new spyder rts se5 and polaris sportsman 400 and a polaris snowmobile. I travel 100 miles one way just to deal with bill and linda. I get treated like a friend and the prices are fair. The service is seperior to any dealer i have been to. There is no better dealer anywhere."

    Overall Rating:
    Stephen Eddy - carthage, NY
  • Overall Rating:
    Troy Ridley - newark, NY
  • "In the summer of 2011 my wife and I had a problem with our Can-Am Spyder and had to be towed to Bibbens Sales and Service for repairs. Bill worked tirelessly throughout the day, trying to track down the problem. While at their dealership, Linda and Bill offered the use of the demo bike so we could go into Weedsport and get dinner. When it became apparent that the problem could not be fixed by that evening, Linda was able to arrange for a very nice room for us at a nearby hotel at a very much reduced price. Again, we were given the use of the demo bike to get to the hotel and back. Never in my life (of 66 years) have I encountered such hospitality and friendliness from any dealership, car, motorcycle or otherwise. Linda and Bill are two jewels in the motorcycle business!"

    Overall Rating:
    Bill Gregory - Crystal River, FL
  • "The service at Bibbens is phenominal. I bought my sled there last February on the way to a ride, and Bill stayed late after closing to program it & get it ready so I could go. Where do you get that kind of service? While one can expect the sales experience to be good in most places, Bibbens also really shines where most dealers dont--AFTER the sale. The service has been impeccable every time. Any issues I've had have always been resolved in a timely manner. My local dealer wouldn't (and hasn't in the past) work half as hard to take care of their customers as Bibbens does. My initial experiences with Bill and Linda were great--you can tell they take pride in their business. Jay's customer service is unparalleled, I had some engine trouble and he took the time to explain everything in detail instead of rushing me off the phone and worked hard to get a resolution. Sincere thanks to the team at Bibbens, you give me no reason to go anywhere else!"

    Overall Rating:
    Jeff Stout - victor, NY
  • "I've had my 2002 XC500SP serviced at Sharp's Marine Repair in Oswego since I snowchecked it in 2001. A great gentleman, and Polaris mechanic named Jay built the engine in my 500, and also recently built my engine in my 2001 XCR 800. I picked up both sleds at Bibbens - new track was installed on my 500, and a (fabricated) engine coolant overflow tank was installed on my XCR 800. Jay does phenominal work ! My 500 runs flawless, with just under 12,000 miles on the Odometer, and the XCR 800 literally takes your breath away when you pin the throttle ! I truly miss Ron and Rich Sharp, doing work on my Polaris sleds, but I know that Bill Bibbens has one of the best Polaris Mechanics in the U.S., currently working at his Dealership. Thanks to the Sharp's and Bibben's, for being such great people to their customers., and Thanks Jay, for the awesome work you did on my sleds. Larry"

    Overall Rating:
    Larry Macner - Fulton, NY
  • "rive an hour to have our snowmobiles & ATV serviced @ Bibbens and there are dealers in our backyard! Bill, Linda, Wayne and the entire team are fantastic!!! We spread the word in our area.....it's worth the drive to Weedsport! The folks at Bibbens have excellent service!!"

    Overall Rating:
    Anonymous - Bristol, NY
  • "I purchased a 2008 Can-Am end of May of 2011. It needed some warrenty work done shortly after I took ownership. I called Bill and he said bring it back in. So I did, and it was a service nightmare for Bill and the staff at Bibbens. Bill stayed in contact daily, phone calls with updates on the progress. My road test was for June17th. Bill said not to reschedule that if mine wasn't repaired by then I could use his loaner for my test. Bill put in allot of extra hours (besides until 11:00 pm the night before my test) to make sure that my bike was ready for the road test. Talk about going the extra mile, now that's customer service. My first visit to Bibbens, Wayne also went the extra mile with me. Showing me the operations of the Can-am. Answered questions and was very patient. Also had one of the guys in the shop (I think it was Jason) take me around the block a couple times. Bibbens gave me a great experience from purchase too service. I don't take allot of vacations but I will say this is one of the best summers I've had in a long time. I put on about 2300 miles so far and counting, with my schedule that's pretty good. I've snowmobiled all my life, and this is the motorcycle for the snowmobiler. Thanks Bill and the staff at Bibben's"

    Overall Rating:
    Mark Andrea - Rochester, NY
  • "As we all know, it’s hard to find a Dealer that has the knowledge, personality, empathy good choices of machines & accessories, good sales guys at the counter, and GREAT mechanics in the shop! Those of you who are already customers know that Bill & Linda Bibbens & their crew DO have it all!!! For those of you who are reading this to decide whether or not to be a customer, let me reassure you that you won’t be disappointed! I can’t thank Bill & Linda enough for always going above and beyond to make sure I’ll be out riding no matter what the circumstances: last year I needed a part that had to be ordered ASAP so that I could make a big ride with friends at Tug Hill-Bill & Linda reassured me they would make it possible that I would get that part even though they were closed the next day, and sure enough, I was at Tug Hill riding that weekend!!!! In other instances, even with others that I know, they get the maintenance of machines done in a timely manner to assure you the opportunity to ride when the snow falls; as we know, we gotta take it when it comes, cause it good melt the next day!!!! Bibbens is a family oriented Sales & Service place-they always make you feel welcome and do the best they can to get you back out on the trail. I haven’t been a customer long, as I live almost an hour away, but have found it is certainly worth the drive for the service and camaraderie that I get when I’m there! My only regret- I wish I had become a customer a lot sooner!!! Bill & Linda, Thank you so much for all you have done for me!!! Tina B."

    Overall Rating:
    Tina Bartucca - Pultneyville, NY
  • "who is your dealer recently on a friday nite I saw Bill & Lynda out they asked me how my ride was. It was bad blew a belt and got towed back to the truck. I needed a belt for the wheeler to be able to ride sunday.At 8:30at nite they open, get me the belt and gasket and tell me they will be at the shop at 7 a.m .Sunday good thing when belt blew it broke the cover so they open on sunday for me to get cover fix in parking lot and meet the crew for ride at 9a.m. Long but true story who else would do that for me not only once but twice . So I ask who's your dealer. Bibbens Sales & Service should be!!!!!!"

    Overall Rating:
    Dave Samons - auburn, OK
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